These Terms of Service (these “Terms”) set forth the conditions for use of NaviU (the “App”) provided by ASHITA Co., Ltd. (the “Company”). Users of the App shall use the App after agreeing to these Terms (users who have agreed to these Terms are hereinafter referred to as “Users”).

 

Article 1 (Purpose of Use)

The App is intended to provide Users with personal sightseeing navigation, to assist Users in creating AI-powered travel plans, and to provide Users with various information, including advertisements.

 

Article 2 (Application)

1. These Terms apply to all relationships between Users and the Company relating to use of the App.
2. Individual provisions, guidelines, notices, and other rules posted by the Company on the App constitute part of these Terms.
3. Upon a User’s agreement to these Terms, a contract for use of the App on the terms set out herein (the “Service Agreement”) is formed between the User and the Company.

 

Article 3 (Eligibility)

1. Users shall agree to these Terms and use the App at their own responsibility.
2. Where required by law, the Company may ask Users for age verification or other reasonable confirmation. Persons under 13 years of age may not use the App.

 

Article 4 (User Registration)

1. A person wishing to use the App (an “Applicant”) may apply to the Company for registration to use the App by agreeing to comply with these Terms and providing registration information (“Registration Information”) to the Company by the method specified by the Company.
2. The Company may refuse an Applicant’s registration if the Applicant falls under any of the following:

(1) The application is contrary to the purpose of use set out in Article 1;

(2) All or part of the Registration Information provided to the Company is false, erroneous, or incomplete;

(3) The Applicant is under 13 years of age;

(4) The Company determines that the Applicant or any person equivalent thereto is an organized crime group (boryokudan), a company affiliated with an organized crime group, a corporate racketeer (sokaiya), or any equivalent group or person, or a member of any of the foregoing (collectively, “Anti-Social Forces”), or is associated with a corporation or other entity in whose management Anti-Social Forces are substantively involved;

(5) The Company determines that the Applicant has some form of interaction with or involvement in Anti-Social Forces, such as cooperating in or being involved with the maintenance, operation, or management of Anti-Social Forces through the provision of funds or otherwise;

(6) The Company reasonably determines, on reasonable grounds, that the Applicant has previously breached any contract, including a Service Agreement for the App, or is associated with such a person;

(7) The Company determines that the Applicant has engaged in, or is likely to engage in, any of the acts listed in Article 18 (Prohibited Acts);

(8) The Applicant has previously been subject to any measure under Article 25 (Suspension and Termination by the Company);

(9) In addition to the above, the Company otherwise determines that registration is inappropriate.

 

Article 5 (Changes to Registration Information)

1. If there is any change to their Registration Information, Users shall promptly update such information by the method specified by the Company.
2. The Company shall not be liable for any damage or disadvantage suffered by a User or any third party as a result of the User’s failure to make the update described in the preceding paragraph, except where the Company acted intentionally or negligently.
3. The Company may verify the accuracy of Registration Information and request Users to provide additional information.

 

Article 6 (Accounts)

1. Users shall strictly manage, at their own responsibility, the user ID, password, and other authentication information for using the App (the “Account”), and shall not allow any third party to use the Account, whether by lending, transfer, sale, or any other means.
2. Users shall not use the App by impersonating a third party using their own authentication information, or by using a third party’s authentication information to impersonate that third party.
3. If a User becomes aware of any leak, loss, or theft of Account information, or any actual or potential unauthorized use of the Account by a third party, the User shall promptly report it to the Company and take reasonable measures, such as changing the password.
4. If the Company determines that there is actual or potential unauthorized use of an Account, the Company may, in order to ensure the security of Users and the App, restrict access to the Account, require changes to or resetting of Account information, conduct identity verification, temporarily suspend the Account, or take other necessary measures.
5. The User to whom an Account belongs shall be responsible for any damage arising from inadequate management of the Account, errors in its use, use by third parties, or the like, and the Company shall not be liable except where such damage is attributable to the Company.

 

Article 7 (Content of the App)

1. The App provides Users [traveling within Japan] with maps and route guidance, sightseeing information, creation and suggestion of travel plans, an AI assistant, AR navigation, interaction between Users, and other features.
2. The regions in which each feature is available, supported devices, supported languages, terms of use, and hours of availability shall be separately specified by the Company.
3. The App is intended to support personal travel and sightseeing, and the Company is not the provider of transportation, accommodation, dining, medical, or other third-party services or apps.

 

Article 8 (Location Information and Navigation)

1. The App uses the device’s location information for displaying the User’s current location, route guidance, AR navigation, and certain other features. Users may allow or disable the use of location information through their device settings.
2. Routes, travel times, traffic conditions, business hours of stores and facilities, and other displayed information include information obtained from third parties or estimated information, and are not guaranteed to always be current, accurate, or complete.
3. Users shall give priority to local signs, traffic regulations, facility guidance, instructions from staff, and other real-world conditions, and shall use the App while confirming their safety.

 

Article 9 (AR Navigation and Camera Use)

1. AR navigation is a feature that uses the device’s camera and other sensors to recognize surrounding objects, scenery, or space and displays guidance information on the device. Users may allow or disable camera use through their device settings.
2. The Company does not guarantee that camera recognition results or AR displays will match actual conditions.
3. Users shall avoid looking at the device screen while walking or driving, or on stairs, roadways, or in other places where danger may arise, and shall sufficiently confirm the safety of their surroundings.
4. In places where photography is prohibited, on private property, inside facilities, or in other places where camera use is restricted, Users shall comply with local laws and regulations, rules, and the instructions of the managers of such places.
5. Users shall not use the App’s camera feature for any purpose other than the App’s purpose of use, such as photographing passersby or private property.
6. Coins may be required to use the AR navigation feature.

 

Article 10 (AI Features: Travel Plan Suggestions and AI Assistant)

1. The App provides a feature that analyzes Users’ location information, travel wishes and preferences, travel history, and other information, and uses AI and other technologies to create and suggest travel plans, sightseeing spots, routes, experiences, and other information.
2. The AI assistant is a feature that analyzes text, images, video, audio, and other information entered or sent by Users and provides recognition of objects, scenery, and the like, answers to questions, translation, guidance, and other functions.
3. Answers, travel plans, and other output from the AI features described in the preceding two paragraphs may contain inaccurate, incomplete, or outdated content.
4. Answers and other output from the AI features are not a substitute for professional judgment regarding medical, legal, financial, security, emergency response, or other specialized matters. Users shall confirm important information with public authorities, transportation operators, facility operators, or other reliable sources before relying on it. In the event of a disaster, accident, crime, sudden illness, or other emergency, please contact the police, fire department, medical institutions, public transportation operators, or other appropriate services.
5. Users shall have the authority to enter or send any information that they enter into or send to the AI assistant.
6. Coins may be required to use the AI features.

 

Article 11 (Voice Conversations with AI)

1. The AI assistant’s voice conversation feature uses the device’s microphone to recognize and process the User’s voice. Users may allow or disable microphone use through their device settings.
2. Users shall not unnecessarily allow the conversations of third parties, confidential information, or other information that they are not authorized to transmit to be captured by voice recognition.

 

Article 12 (Step Count and Healthcare Integration)

1. With the User’s consent, the App may display step counts and similar data by linking with the device or with healthcare-related apps or APIs.
2. Step counts and other information displayed in the App may contain errors, omissions, or delays due to the specifications of the device, sensors, or third-party apps.
3. This feature is not provided for the diagnosis, treatment, or prevention of disease or for any other medical purpose.

 

Article 13 (Intellectual Property Rights)

1. Intellectual property rights in the App, software, designs, databases, logos, text, images, and other services, features, and content provided by the Company or by persons who license rights to the Company belong to the Company or such rights holders.
2. These Terms do not grant Users any license to practice or use any patent rights, utility model rights, design rights, trademark rights, copyrights, or other intellectual property rights held by the Company.
3. The Company has a patent pending in relation to the App.

 

Article 14 (AI-Generated Content)

1. Since answers, travel plans, suggestions, and other content generated by the App’s AI features (“AI-Generated Content”) are generated automatically by AI, no intellectual property rights in AI-Generated Content arise in favor of Users. The Company may disclose AI-Generated Content to third parties.
2. The Company does not guarantee the accuracy, completeness, safety, timeliness, or legality of AI-Generated Content. Users who use AI-Generated Content shall do so at their own responsibility and shall confirm that such use does not infringe the rights of any third party.

 

Article 15 (Social Features)

1. Where the App provides social features, such as sharing location information or travel plans with other Users, Users shall check and set the scope of information sharing themselves.
2. Users shall not harass other Users, disclose personal information without permission, or engage in any other nuisance behavior.

 

Article 16 (XP)

1. The Company may grant points (XP) and other digital indicators or rewards (collectively, “Rewards”) depending on Users’ use of the App and other factors.
2. Unless otherwise expressly stated, Rewards have no property value and do not constitute money, crypto-assets, prepaid payment instruments, or other property of value, and cannot be redeemed for cash, refunded, transferred, or sold. If the Company assigns property value to Rewards, it will separately establish terms of use for them.
3. The Company may modify or revoke Rewards in cases of improper acquisition, system failure, erroneous grant, or other reasonable grounds.

 

Article 17 (Fees and Coins)

1. The Company issues Coins to Users as consideration for using the App’s AR navigation and AI features, and Users may use those features by consuming Coins. The number of Coins consumed shall be separately determined by the Company according to the feature used, the duration of use, or the number of uses.
2. The Company issues the following Coins to Users free of charge (“Free Coins”):

(1) [Daily Coins]: Granted free of charge every day. Any unused Daily Coins expire at 11:59 p.m. (Japan Standard Time) on the day they are granted.

(2) [Bonus Coins]: Granted when a User meets conditions specified by the Company, such as viewing advertisements or completing specified registrations.

3. The Company issues Coins to Users for a fee in accordance with the purchase units, prices, and payment methods displayed on the Company’s website (Coins purchased by Users are hereinafter referred to as “Paid Coins”). Paid Coins become available once payment processing is complete and they are reflected in the User’s Account.
4. Bonus Coins and Paid Coins have no expiration date. If a User holds more than one type of Coin, they will be consumed in the following order: Daily Coins, Bonus Coins, and then Paid Coins.
5. Coins may be used only within the App and only by the Account to which they were issued, and cannot be exchanged for cash, electronic money, or any other economic benefit. Except as separately permitted by the Company, Users may not transfer, lend, or sell Coins to any third party or move them to another Account.
6. Services relating to the issuance and use of Paid Coins comply with the Payment Services Act of Japan and are operated in accordance with the Paid Coin Rules separately established by the Company.
7. Communication charges, device costs, and other expenses necessary to use the App shall be borne by the User.

 

Article 18 (Prohibited Acts)

In using the App, Users shall not engage in any of the following acts:

(1) Acts that violate, or may violate, laws and regulations or these Terms;

(2) Acts contrary to public order and morals;

(3) Acts that infringe the intellectual property rights, privacy, portrait rights, reputation, or other rights of the Company or any third party;

(4) Impersonating a third party;

(5) Entering false Registration Information;

(6) Allowing any third party other than the relevant User to use an Account, whether by sharing, transfer, or any other means;

(7) Indiscriminately photographing the appearance or belongings of third parties, private property, or the like for purposes other than use of the App;

(8) Using objects, the appearance of third parties, scenery, or the like captured with the camera while using the App for purposes other than use of the App;

(9) Using the App for tour guiding or other commercial purposes without the Company’s prior consent;

(10) Using the AI features to generate or provide content that is illegal or that infringes the rights of the Company or any third party;

(11) Harassing other Users;

(12) Unauthorized access, reverse engineering, vulnerability probing, or other acts that compromise the security of the App;

(13) Placing an excessive load on the App or the Company’s servers or networks through programs, bots, or other automated means;

(14) Acquiring, collecting, extracting, or copying information or data on the App through programs, bots, or other automated means (including scraping and similar acts);

(15) Defaming, harassing, or stalking other Users, or otherwise compromising their safety;

(16) Any other acts that the Company reasonably deems inappropriate for the operation of the App.

 

Article 19 (Personal Information and Privacy)

1. In connection with the use of the App, the Company acquires Users’ personal information (name, email address, address, telephone number, current location obtained via GPS, preference information entered by the User, healthcare information, information obtained from the camera when using AR navigation, the content of conversations with the AI assistant, and other information specified in the Privacy Policy).
2. Users’ personal information will be used only for the purposes set forth in these Terms and the Privacy Policy, including “member identification,” “notifications regarding the Service,” and “identity verification (confirmation of identity) in connection with the use of deferred payment services,” which are prerequisites for using the Service. Users consent in advance to the Company’s use of their personal information within the scope of these purposes of use.
3. Users consent in advance to the provision of personal information to third parties and to joint use (such as identity verification in connection with the use of deferred payment services) as specified in the Privacy Policy.
4. The Company may notify public authorities or the relevant third parties of a Member’s personal information, registration details, and the like only when it determines that either of the following applies: (i) disclosure is requested by a public authority pursuant to laws and regulations (such as a response to an investigation inquiry under Article 197, Paragraph 2 of the Code of Criminal Procedure); or (ii) the Company determines that the Member has engaged in conduct that is detrimental to a third party, violates laws and regulations, or is detrimental to the Company.
5. If there is any change to the personal information registered by a User, the User shall promptly update the registered information.
6. In all other respects, the Company’s handling of Users’ personal information and other information is governed by the separately established Privacy Policy. Users shall review the Privacy Policy before using the App.

 

Article 20 (External Services)

1. In order to provide the Service, map and navigation features, AR features, AI-powered creation and suggestion of travel plans, the AI assistant and other AI-powered features, user authentication, push notifications, ad delivery, usage analysis, error analysis, and other features necessary to operate the Service, the Company may use APIs and other external services provided by third parties (“External Services”).
2. In connection with the use of External Services, Users’ location information, device information, IP addresses, device identifiers, text entered by Users, travel wishes and preferences, travel plans and travel history, images and video obtained from the camera, conversations with the AI, app usage information, crash and diagnostic information, and other information necessary for the provision of each External Service may be transmitted to, or processed by, the providers of such External Services.
3. The handling of transmitted information by External Service providers may be subject to the privacy policies and other terms established by each provider. The Company will take necessary and appropriate measures regarding the handling of information in connection with the use of External Services in accordance with the Act on the Protection of Personal Information and other applicable laws. Information necessary for the AI features will be provided to AI providers to the extent necessary for the use of the AI features, but will not be used for the learning, training, or improvement of AI models.
4. To the extent necessary to provide the features described in Paragraph 1, the Company may entrust the handling of Users’ personal data to, or provide personal data to, External Service providers located in foreign countries. The main External Services used by the Company, their providers, the information transmitted, and the purposes of use are as set out in the appendix to the Privacy Policy, “List of External Recipients.” Users consent to the Company providing personal data to such providers located in foreign countries to the extent necessary to achieve the above purposes of use.
5. If an AI provider uses AI usage information for the learning, training, or improvement of AI models, the Company will clearly inform Users of this fact, the information concerned, and other necessary matters, and will obtain Users’ consent in advance where required by law. The Company will also check the terms governing the AI provider’s use of AI usage information for the learning, training, or improvement of AI models and take necessary measures in accordance with the Act on the Protection of Personal Information and other applicable laws.
6. Except where attributable to the Company, the Company shall not be responsible for the provision, modification, suspension, or content of third-party services themselves.

 

Article 21 (Changes, Interruption, and Termination of Service)

1. The Company may change, interrupt, or terminate all or part of the features of the App as necessary due to maintenance work, failure response, legal compliance, changes to third-party services, or other reasons.
2. When taking the measures described in the preceding paragraph, the Company will notify Users in advance. However, in an emergency, the Company may suspend the service without prior notice and will notify Users promptly thereafter.

 

Article 22 (Scope of Warranty)

The Company does not guarantee the proper functioning, accuracy, or safety of devices, communication environments, GPS, data provided by third parties, or AI features. Accordingly, the Company does not guarantee that the App will always be available or free from errors, or that displays and suggestions will always be accurate, safe, complete, or up to date.

 

Article 23 (Damages and Injunction)

If a User engages in any act in violation of these Terms, the Company may enjoin such act. If such act causes damage to the Company or any third party, the User shall be liable to compensate for such damage.

 

Article 24 (Disclaimer and Limitation of Liability)

1. The Company shall not be liable for matters that these Terms state are not guaranteed, for which the Company bears no responsibility, or which are the User’s responsibility, except where the Company acted intentionally or negligently. Even if a User suffers damage in connection with the App, the Company shall not be liable except where the Company acted intentionally or negligently.
2. If a User suffers damage in connection with the App due to the Company’s negligence (excluding gross negligence), the Company shall be liable, regardless of whether the claim is based on non-performance of obligations, tort, or any other cause of action, only for direct and ordinary damages actually incurred by the User, up to a maximum of 10,000 yen.

 

Article 25 (Suspension and Termination by the Company)

1. The Company may, without prior notice to the User, suspend the provision of the App or terminate all or part of the Service Agreement if the User falls under any of the following:

(1) The User engages in conduct that may interfere with the Company’s business;

(2) The User violates laws, ordinances, or other rules, or these Terms or the Service Agreement;

(3) The User becomes subject to attachment, provisional attachment, provisional disposition, disposition for delinquent taxes, or other disposition by a public authority with respect to important assets, or a petition for the commencement of bankruptcy or civil rehabilitation proceedings is filed against or by the User;

(4) It becomes clear that payment approval cannot be obtained from the credit card company (including app store payment systems), or there is otherwise a suspicion of fraudulent use;

(5) The Company reasonably determines, on reasonable grounds, that any of the grounds listed in Article 4 (User Registration), Paragraph 2 or Article 18 (Prohibited Acts) applies.

2. In addition to the preceding paragraph, if a cause attributable to a User arises that makes it difficult to continue providing the App to that User, and the User fails to remedy it within 14 days despite the Company’s demand to do so, the Company may terminate all or part of the Service Agreement.
3. If a User becomes unable to use the Paid Coins they hold as a result of the suspension of their Account or termination of the Service Agreement under this Article, the Company will not provide any refund or compensation for such Paid Coins, except where required by law or where the cause is attributable to the Company.

 

Article 26 (Cancellation (Withdrawal) by the User)

1. Users may cancel the Service Agreement for the App at any time, with effect for the future.
2. Even if a User cancels the Service Agreement, the Company will not refund or compensate for Paid Coins purchased and held by the User up to the month of cancellation. In addition, the User will not be released from the obligation to pay for Coins already purchased.

 

Article 27 (Term)

1. The term of the Service Agreement runs from the date of registration for the App under Article 4 until the date on which the Service Agreement terminates.
2. Upon termination of the Service Agreement, for whatever reason, the User shall immediately stop using the App.
3. Upon termination of the Service Agreement, for whatever reason, the Company may delete the User’s Registration Information and other data relating to that User. The Company shall not be liable for any damage incurred by the User as a result of the deletion of the User’s data under this paragraph.
4. Even after termination of the Service Agreement, the provisions of Article 13 (Intellectual Property Rights), Article 14 (AI-Generated Content), Article 17 (Fees for the App), Article 19 (Personal Information and Privacy), Article 22 (Scope of Warranty), Article 23 (Damages and Injunction), Article 24 (Disclaimer and Limitation of Liability), this Article, Article 30 (Severability), Article 31 (Force Majeure), Article 32 (Exclusion of Anti-Social Forces), and Article 34 (Governing Law and Jurisdiction) shall remain in effect.

 

Article 28 (Amendments to These Terms)

1. The Company may amend the content of these Terms, the fees for the App, and the like (collectively, the “Terms, etc.”) in accordance with the Civil Code and other applicable laws when there is a change in laws and regulations, a change to the App, or another reasonable need.
2. The Company will inform Users of the details of the amendment and its effective date by displaying them in the App, by email, or by other appropriate means. The amended Terms, etc. will apply from the effective date specified in such notice.
3. For adverse amendments that do not conform to the general interests of Users and are not reasonable in light of the purpose of the contract, the Company will obtain Users’ consent as necessary.
4. If a User does not agree to an amendment to these Terms and notifies the Company of this by the effective date, the User shall be deemed to have cancelled the Service Agreement with effect for the future. If a User does not express disagreement to the Company by the effective date, the User shall be deemed to have agreed to the amendment.

 

Article 29 (Notices to Users)

Notices from the Company to Users regarding the App will be given by displaying them in the App, by sending them to the contact details registered by the User as Registration Information (including email address), by push notification, or by any other method the Company deems appropriate.

 

Article 30 (Inquiries)

Users may submit inquiries about the App, inquiries about the use of Coins, complaints, and other requests only by email to the contact below. Depending on the nature of the inquiry, the Company may need to verify the User’s identity or check the User’s Account information, Coin purchase history, usage history, or the like. The Company handles complaints in accordance with its separately established Complaint Handling Rules.

Contact operator: ASHITA Co., Ltd.

Address: ○○○

Email: [Email address]

Hours: [Weekdays, ○:00–○:00]

 

Article 31 (Assignment of Rights and Obligations)

1. Users may not, without the Company’s prior written consent, cause any third party to succeed to their position under these Terms, or assign, cause succession to, or pledge as security all or part of their rights and obligations under these Terms to any third party.
2. If the Company transfers the business relating to the App to a third party (including by company split or in any other case in which the business is transferred), the Company may, in connection with such business transfer, transfer to the transferee its position under these Terms, its rights and obligations under these Terms, and Users’ Registration Information and other information relating to Users, and Users consent in advance to such transfer.

 

Article 32 (Severability)

Even if any provision of these Terms, or any part thereof, is held invalid or unenforceable under laws and regulations, the remaining provisions of these Terms and the remainder of any provision held partially invalid or unenforceable shall continue in full force and effect.

 

Article 33 (Force Majeure)

The Company shall not be liable for any damage or disadvantage incurred by Users as a result of force majeure where the performance of the App is prevented by natural disasters (including but not limited to typhoons, tsunamis, earthquakes, storms and floods, lightning, and salt damage), fire, infectious diseases, epidemics, pandemics, cyberattacks, pollution, war, riots, civil unrest, acts of terrorism, strikes, the enactment, amendment, or repeal of laws and regulations, orders or dispositions by public authorities or other government actions, labor disputes, accidents involving transportation or communication lines, or other force majeure events.

 

Article 34 (Exclusion of Anti-Social Forces)

1. Users represent and covenant to the Company as follows:

(1) Neither the User nor any of the User’s officers or persons equivalent thereto is an Anti-Social Force or is involved with any corporation or other entity in whose management Anti-Social Forces are substantively involved, and none of them will fall under any of the foregoing in the future;

(2) The User does not provide funds or other benefits to, or otherwise have any involvement with, Anti-Social Forces, and does not allow its name to be used by Anti-Social Forces to enter into or perform the Service Agreement;

(3) During the term of the Service Agreement, the User will not, whether by itself or through a third party, engage in any of the following acts:

1. Threatening behavior or the use of violence against the Company or other Users;
2. Using fraudulent means or force to obstruct the business of, or damage the credibility of, the Company or other Users.
3. If a User breaches the preceding paragraph, the Company may immediately terminate the entire Service Agreement without any notice. In such case, the Company shall not be liable for any damage incurred by the User as a result of such termination.

Article 35 (Consultation)

If any objection or doubt arises regarding the interpretation of these Terms, or if any matter not provided for in these Terms arises, the Company will consult with the User in good faith to resolve it.

 

Article 36 (Governing Law and Jurisdiction)

1. These Terms and all contractual relationships relating to the App are governed by the laws of Japan.
2. For any dispute arising out of or in connection with the use of the App or these Terms between the Company and a User, the Tokyo District Court shall have additional agreed jurisdiction as the court of first instance, in addition to the courts having jurisdiction under laws and regulations.

 

Supplementary Provisions (Dates of Establishment and Revision)

Established: [Month DD, YYYY]

Last revised: [Month DD, YYYY]

[Operator name]

[Address]

[Name of representative]